Consumer claims for warranty service should be made through the retail location where the product, or bicycle with Profile Design original equipment (OEM), was purchased. Retailers should then contact the authorized Profile Design distributor within their country to obtain an RA (return authorization) number before sending the product, along with a copy of the purchase receipt, to the distributor for review. Any postage, insurance, or shipping costs incurred in sending your product for service (in either direction) are your responsibility. Profile Design will not be responsible for products lost or damaged in shipping.

Profile Design customer service is here to help you. Office hours are Monday through Friday, 8.30 a.m. to 5 p.m. PST. Our Staff of cyclists knows every detail of the product line, what products work best in real-world conditions and size related specifics. We are here to answer your questions about current pricing, shipping or more information regarding profile design products and services you fill out the form below or call your Profile Design representative at 888-800-5999 ext. 161

For warranty issues related to specific products you are already using in USA Click Here

International Inquiry  Click Here

 

Profile Design, LLC

2677 El Presidio Street
Long Beach, CA 90810

Tel 310-884-7756
Fax 310-747-0085
Toll-free 888-800-5999